Answer from your content
A knowledge base using agreed sources. We define what happens when an answer is unavailable and when a question is handed to a person.
PNLEE STUDIO / AI AND TELEGRAM BOTS
AI agents and Telegram bots for business
We connect conversations to your workflow: knowledge, enquiries, a review queue and staff actions.
Describe your projectHow we can help
Collect enquiries
The bot collects the required details and sends the enquiry to an agreed channel or system. Fields and next steps are defined around your process.
Assist your support team
Draft replies, moderation, tickets and an operator interface. For consequential actions, we define review and confirmation requirements.
SCOPE OF WORKWhat we agree
What we agree
and build
The final scope depends on your project. Milestones and acceptance criteria are agreed before work starts.
- A map of workflows, knowledge sources and automation boundaries.
- A bot or AI agent with agreed integrations.
- Rules for human handoff and answer review.
- Sample conversations for checking behaviour before launch.
- Source code, configuration and instructions. Model and external service costs are discussed separately.
Explore project examples
Project details
Does the bot have to use AI?
No. Standard logic may be enough for clear buttons, forms and fixed actions. We choose an approach based on the workflow and constraints.
Who reviews the answers?
Before development, we define which answers can be sent automatically, which need review and when a conversation is handed to an operator.
What do you need for an estimate?
Common questions, sample enquiries, answer materials, target channels and a list of actions the bot is allowed to perform.
Explore your project in more detail
Start with your project.
Describe who will message the bot, what they ask, where the answers are stored and who should handle complex enquiries. A few typical examples without personal data are enough.