Answer recurring questions
Agreed instructions, catalog information and policies become answer sources. If there is not enough information, the agent says so and hands the enquiry to a staff member.
PNLEE STUDIO / AI FOR CUSTOMER SUPPORT
AI support agent powered by your knowledge base
We build support where answers are based on your content and a staff member oversees complex questions and actions. Automated answer boundaries are defined before launch.
Describe your projectHow we can help
Assist the operator
The agent drafts a reply for the operator to review and edit. This is suitable for a launch where every answer needs human review.
Organise complex enquiries
Separate tickets, statuses and assigned staff. The interface shows which questions await review and which have already been handed to a person.
SCOPE OF WORKWhat we agree
What we agree
and build
The final scope depends on your project. Milestones and acceptance criteria are agreed before work starts.
- A list of knowledge sources and rules for keeping them up to date.
- Workflows for answering, avoiding unsupported claims and handing enquiries to a person.
- A review interface and agreed communication channels.
- A set of test examples covering common, ambiguous and complex questions.
- Launch instructions, model costs and usage limits. Paid services are connected after agreement.
Explore project examples
Project details
What content does the knowledge base need?
Current instructions, service terms, product or service descriptions and sample questions. Conflicts and outdated documents need to be resolved before launch.
Can the agent send answers without an operator?
Yes, for agreed workflows. Other cases can retain draft review and human handoff. The mode is chosen based on the consequences of an incorrect answer.
How is answer quality checked?
Using an agreed question set, we check the content, ensure terms are not invented, and test behaviour when no answer is available and when complex enquiries need human handoff.
Can you promise accuracy or savings in advance?
No, not without measurements using your enquiries. After a pilot, we assess model costs, staff time and review results separately.
Explore your project in more detail
Start with your project.
Describe the communication channel, common questions and operator actions. Share current content without personal data and specify which answers must be reviewed by a person.