PROJECT / 02 · NDA
AI agent with human oversight
Support that combines automated replies, human moderation and specialist assistance.
Task
Organise incoming messages while keeping people in control of replies and complex situations.
What we built
- AI replies and knowledge base integration.
- Approve and edit draft replies before sending.
- Human handoff and separate support tickets.
- Manual modes, moderator roles, conversation history and delivery statuses.
- An admin panel with a conversation list and chat window, like a familiar messenger.
Project under NDA. Client names, real conversations, contacts and user identifiers are not disclosed.
Discuss your support workflow
Start with one type of enquiry, approved information sources and a clear handoff to a person.
AI support service →